Frequently Asked Questions
Everything you need to know about our lifelike botanicals and home decor.
How realistic are your artificial flowers and greenery?
Our 'Real Touch' collection is designed to mimic the exact texture and color gradients of live plants. We use high-quality silk and polymers to ensure our stems look and feel natural even upon close inspection.
What are your shipping rates and delivery times?
We offer standard shipping across the continental US, typically arriving within 5-8 business days. Expedited shipping options are available at checkout for time-sensitive events.
How do I care for my permanent botanicals?
To keep your arrangements looking fresh, keep them out of direct sunlight to prevent fading. Lightly dust the petals with a microfiber cloth or use a can of compressed air on a low setting.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in their original, unaltered condition with tags attached. Please note that shipping fees are non-refundable.
Do you offer bulk or trade discounts?
Yes, we offer a dedicated program for florists, interior designers, and event planners. You can apply for a trade account on our website to access professional pricing.
Can I use your artificial stems outdoors?
While most of our products are designed for indoor use, we have a specific 'UV Protected' collection engineered to withstand outdoor elements without significant fading.